NAME RT-Extension-Tags - Provides simple tagging using custom fields DESCRIPTION This extension allows you to create tags using custom fields on tickets. RT has a custom field type that allows you to select multiple values with autocomplete from a list of values. This extension allows users to add new values (tags) that will then be added to the list of available autocomplete values for that custom field. The created tags become links to a search of all active tickets with that tag. Tag Custom Field The initdb step installs a Tag custom field by default along with the required condition, action, and scrip. The custom field is global as installed, but you can limit it to specific queues by editing the custom field configuration. If you want to use this functionality with a different custom field, create the custom field, then create a new scrip. You can use the provided "On Custom Field Change" condition as is. Then create a new action in the RT database using the same values as the provided "Add New CF Value" but change the Argument to the name of your new custom field. You can add this with a short initial data file, directly in the database, or using the helpful extension RT::Extension::AdminConditionsAndActions. RT VERSION Works with RT 4.0, 4.2, 4.4 INSTALLATION perl Makefile.PL make make install May need root permissions make initdb Only run this the first time you install the module. Creates a global Tags custom field and adds the necessary scrip, action, and condition. Edit your /opt/rt4/etc/RT_SiteConfig.pm If you are using RT 4.2 or greater, add this line: Plugin('RT::Extension::Tags'); For RT 4.0, add this line: Set(@Plugins, qw(RT::Extension::Tags)); or add RT::Extension::Tags to your existing @Plugins line. Clear your mason cache rm -rf /opt/rt4/var/mason_data/obj Restart your webserver AUTHOR Best Practical Solutions, LLC BUGS All bugs should be reported via email to L or via the web at L. LICENSE AND COPYRIGHT This software is Copyright (c) 2016 by Best Practical Solutions, LLC This is free software, licensed under: The GNU General Public License, Version 2, June 1991