NAME RT::Extension::EmailReplyDelimiter - Strip text from emails after a delimiter DESCRIPTION This extension alters email while it is being received by Request Tracker , removing text and any associated image attachments appearing after a reply delimiter such as "*##- Please type your reply above this line -##*". RT VERSION Known to work with RT 4.2.16, 4.4.4, and 5.0.1. INSTALLATION perl Makefile.PL make make install May need root permissions. Edit your /opt/rt4/etc/RT_SiteConfig.pm Add these lines: Set(@EmailReplyDelimiters, '##- Please type your reply above this line -##'); Plugin('RT::Extension::EmailReplyDelimiter'); Restart your web server CONFIGURATION In RT_SiteConfig.pm, adjust *@EmailReplyDelimiters* so it contains a list of all of the email reply delimiters you will be using. Restart the service after making changes to this configuration item. Then adjust the relevant RT templates to include a reply delimiter, on a line by itself, in the appropriate place. ISSUES AND CONTRIBUTIONS The project is held on Codeberg ; its issue tracker is at . LICENSE AND COPYRIGHT Copyright 2023 Andrew Wood. License GPLv3+: GNU GPL version 3 or later: https://gnu.org/licenses/gpl.html This is free software: you are free to change and redistribute it. There is NO WARRANTY, to the extent permitted by law.